Shipping & Delivery for Elara Cosmetics

Effective Date: December 2024

At Elara Cosmetics, we aim to provide you with a smooth and satisfying shopping experience. Below is the information regarding our shipping and delivery policies. Please read it carefully to understand how we fulfill and ship your orders.

1. Shipping Methods

We offer various shipping options to ensure that your Elara Cosmetics products arrive in a timely manner. During checkout, you can select your preferred shipping method, which will be based on your location, order size, and any promotions we may have.

Available Shipping Methods:

  • Standard Shipping
    Estimated delivery: 5–7 business days
    Cost: $[Insert Cost] (or free on orders over $[Insert Amount])

  • Expedited Shipping
    Estimated delivery: 2–3 business days
    Cost: $[Insert Cost]

  • Express Shipping
    Estimated delivery: 1–2 business days
    Cost: $[Insert Cost]

  • International Shipping (if applicable)
    Estimated delivery: 7–15 business days
    Cost: Calculated at checkout

Note: Delivery times are estimates and may vary depending on your location, the shipping method selected, and any unforeseen delays (e.g., weather, holidays, customs for international orders).

2. Processing Times

  • Order Processing: Orders are processed within 1–2 business days from the time they are placed (excluding weekends and holidays). Please note that order processing time may be longer during busy periods (e.g., sales events, holidays).

  • Order Confirmation: After placing an order, you will receive an email confirmation. This means we have received your order, but it does not indicate that the order has been shipped yet. You will receive a second email with tracking information once your order is dispatched.

  • Pre-Orders or Backorders: If you order a product that is on pre-order or temporarily out of stock, we will notify you of the expected shipping date. Pre-ordered items will ship once they become available.

3. Shipping Rates & Fees

Shipping costs are calculated at checkout and depend on several factors such as your location, the size and weight of the products, and the shipping method selected. You can see the exact shipping fee before finalizing your order.

  • Free Shipping: We offer free shipping on orders over $[Insert Amount] within [Country/Region]. Free shipping applies to Standard Shipping only.

  • International Orders: For international customers, shipping rates will be calculated based on your location. Please be aware that customs duties and taxes may apply to international orders. These fees are the responsibility of the customer.

4. Delivery Times

While we strive to ensure timely delivery, the following estimated delivery times apply to all orders:

  • Domestic Orders (Within [Country/Region]):
    • Standard Shipping: 5–7 business days
    • Expedited Shipping: 2–3 business days
    • Express Shipping: 1–2 business days
  • International Orders:
    • Standard Shipping: 7–15 business days
    • Express Shipping: 5–7 business days

Note: These are estimated delivery times. Shipping times may vary due to external factors, including customs processing, weather conditions, and carrier delays.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website. If you do not receive tracking information within 3 business days of placing your order, please contact us at [Insert Contact Email].

Note: Sometimes, tracking information may take 24–48 hours to update after it has been generated.

6. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a valid physical address during checkout.

  • Countries We Ship To: We currently ship to the following countries:
    [Insert list of countries where you ship]

If your country is not listed, please reach out to our customer support team at [Insert Email] to inquire about shipping options.

7. Order Issues and Delays

  • Missing or Lost Orders: If your package is marked as delivered but you haven’t received it, please contact the carrier directly for assistance. If the issue is not resolved, contact us at [Insert Email] for further assistance.

  • Delays: While we make every effort to ensure timely delivery, some delays are beyond our control, such as extreme weather or customs clearance. We appreciate your patience and understanding in these situations.

8. Customs, Duties, and Taxes (International Orders)

For international orders, your package may be subject to customs duties or import taxes, which are determined by the country of import. These fees are the responsibility of the customer and are not covered by Elara Cosmetics. Please check with your local customs office to understand any additional fees that may apply to your shipment.

9. Packaging

We are committed to providing our products in eco-friendly packaging. You may notice that we use recyclable or biodegradable materials for product packaging. Our goal is to reduce our environmental footprint while ensuring your products are safely delivered.

Thank you for choosing Elara Cosmetics! We hope you enjoy our premium skincare products and look forward to delivering them to you quickly and safely.